KopiLuwak.coffee Privacy Policy
Effective Date: July 18, 2025
At KopiLuwak.coffee, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains the types of information we collect, how we use it, and the steps we take to protect it. We believe that transparency is key to building trust, especially in an industry that prioritizes quality and ethics.
1. Information We Collect
We collect information to provide and improve our services to you. The types of information we collect include:
Personally Identifiable Information (PII):
- Contact Information: Your name, email address, postal address, phone number, and other contact details when you make a purchase, sign up for a newsletter, or contact us.
- Payment Information: Payment details such as credit/debit card number, expiration date, and security code. This information is processed by secure third-party payment providers and is not stored on our servers.
Non-Personally Identifiable Information:
- Usage Data: Information about how you interact with our website, such as pages you visit, time spent on each page, links you click, and your Browse preferences.
- Technical Data: Your IP address, browser type, operating system, device used, and other diagnostic data.
- Demographic Data: General information such as geographical location (based on your IP address) or product preferences.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Processing Orders and Transactions: To process your purchases, manage shipping, and provide related customer service.
- Communication: To respond to your inquiries, send order updates, newsletters, promotional offers, and other important information. You can opt out of marketing communications at any time.
- Personalizing Your Experience: To tailor your experience on our website, displaying products and content relevant to your interests.
- Service Improvement: To analyze usage trends, monitor and improve website performance, and develop new products and services.
- Security and Fraud Prevention: To protect our website, our customers, and our business from fraudulent or unauthorized activities.
- Legal Compliance: To comply with applicable legal obligations, such as tax requirements or data protection regulations.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with third parties in the following limited circumstances:
- Service Providers: We may share information with third-party service providers who assist us in our business operations, such as payment processing, shipping, website hosting, data analytics, and marketing services. These providers are only authorized to use your information as necessary to provide the requested services.
- Legal Compliance and Law Enforcement: We may disclose your information if required by law, subpoena, or if we believe that such disclosure is necessary to protect our rights, property, or safety, or that of others.
- Business Transfers: In the event of a merger, acquisition, restructuring, or sale of assets, your personal information may be part of the transferred assets. We will notify you of any such change in ownership or control of your personal information.
- With Your Consent: We may share your information with other third parties if we have obtained your explicit consent.
4. Data Security
We implement reasonable technical, physical, and administrative security measures to protect your personal information from unauthorized access, use, or disclosure. This includes the use of SSL encryption for sensitive data transmission and strict data security practices. While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
5. Your Rights
You have certain rights regarding your personal information:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You have the right to request that we correct inaccurate or incomplete information.
- Right to Erasure: You have the right to request that we delete your personal information in certain circumstances.
- Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Right to Object to Processing: You have the right to object to the processing of your personal information in certain circumstances.
- Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
To exercise these rights, please contact us using the contact details provided below.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your Browse experience, analyze site traffic, and personalize content. Cookies are small text files placed on your device. You can manage your cookie preferences through your browser settings.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any website you visit.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to remove that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our website with an updated “Effective Date.” We encourage you to review this Policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us via:
- Email: info@kopiluwak.coffee
- Phone: +62 811-6171-777
- Postal Address: Jl. Sei Besitang No.18 B, Medan, Indonesia, 20111
We are committed to responding to your inquiries promptly and transparently.