Refund and Returns Policy

Return and Refund Policy

At KopiLuwak.coffee, we are committed to providing premium-quality coffee products to our customers. Since coffee is a perishable product, we have established the following Return and Refund Policy to ensure fairness while protecting the quality of our offerings.

1. Return Eligibility

We only accept returns under the following circumstances:

  • Wrong Product: The item delivered does not match your order.

  • Shipping Damage: The product was damaged during transit and is unusable.

  • Expired Items: The product has expired upon arrival (for packaged items with an expiration date).

To be eligible for a return, the item must:

  • Be in its original packaging, unopened, and unused.

  • Be accompanied by proof of purchase (invoice/receipt).

  • Be reported within 3 days of receiving the order.

  • Mandatory: Provide a video of the package opening (unboxing) with no cuts or edits.

2. Non-Returnable Items

For health, safety, and quality reasons, we do not accept returns for:

  • Opened or used coffee beans, ground coffee, or any perishable items.

  • Products with minor external packaging damage that does not affect the coffee’s quality.

  • Customized or special-order items.

  • Items purchased during clearance or promotional sales.

3. Refund Policy

We offer refunds exclusively under the following conditions:

  • If we are unable to fulfill your order due to stock unavailability.

  • If the returned item meets our Return Eligibility criteria above.

Refund Details:

  • Refunds will be processed within 7-14 business days after approval via the original payment method.

  • Shipping fees and Down Payments are non-refundable.

  • Refunds will not be granted for customer errors, such as ordering the wrong product or a change of preference after the order has been shipped.

4. Return and Refund Procedure

If you believe you qualify for a return or refund, please follow these steps:

  1. Contact Us: Reach out via email at [email protected] or call +62 811-6171-777 within 3 days of delivery.

  2. Provide Details: Include your order number, a description of the issue, and the required photo & video evidence.

  3. Approval: If approved, we will provide specific instructions for the return.

  4. Inspection: Once we receive and inspect the item, we will process your refund or replacement.

5. Shipping Costs

  • Our Error: If we sent the wrong item or it arrived damaged, KopiLuwak.coffee will cover the return shipping costs.

  • Customer Request: If a return is granted for reasons outside of our error, the customer is responsible for all return shipping costs.

6. Order Cancellation

Once an order has been shipped, cancellations are no longer possible.

7. Contact Information

For any inquiries regarding your order, please reach out to us:

We appreciate your understanding and look forward to serving you with the finest authentic Luwak coffee!

Return and Refund Policy

At KopiLuwak.coffee, we are committed to providing premium-quality coffee products to our customers. Since coffee is a perishable product, we have established the following Return and Refund Policy to ensure fairness while protecting the quality of our offerings.

1. Return Eligibility

We only accept returns under the following circumstances:

  • Wrong Product: The item delivered does not match your order.

  • Shipping Damage: The product was damaged during transit and is unusable.

  • Expired Items: The product has expired upon arrival (for packaged items with an expiration date).

To be eligible for a return, the item must:

  • Be in its original packaging, unopened, and unused.

  • Be accompanied by proof of purchase (invoice/receipt).

  • Be reported within 3 days of receiving the order.

  • Mandatory: Provide a video of the package opening (unboxing) with no cuts or edits.

2. Non-Returnable Items

For health, safety, and quality reasons, we do not accept returns for:

  • Opened or used coffee beans, ground coffee, or any perishable items.

  • Products with minor external packaging damage that does not affect the coffee’s quality.

  • Customized or special-order items.

  • Items purchased during clearance or promotional sales.

3. Refund Policy

We offer refunds exclusively under the following conditions:

  • If we are unable to fulfill your order due to stock unavailability.

  • If the returned item meets our Return Eligibility criteria above.

Refund Details:

  • Refunds will be processed within 7-14 business days after approval via the original payment method.

  • Shipping fees and Down Payments are non-refundable.

  • Refunds will not be granted for customer errors, such as ordering the wrong product or a change of preference after the order has been shipped.

4. Return and Refund Procedure

If you believe you qualify for a return or refund, please follow these steps:

  1. Contact Us: Reach out via email at [email protected] or call +62 811-6171-777 within 3 days of delivery.

  2. Provide Details: Include your order number, a description of the issue, and the required photo & video evidence.

  3. Approval: If approved, we will provide specific instructions for the return.

  4. Inspection: Once we receive and inspect the item, we will process your refund or replacement.

5. Shipping Costs

  • Our Error: If we sent the wrong item or it arrived damaged, KopiLuwak.coffee will cover the return shipping costs.

  • Customer Request: If a return is granted for reasons outside of our error, the customer is responsible for all return shipping costs.

6. Order Cancellation

Once an order has been shipped, cancellations are no longer possible.

7. Contact Information

For any inquiries regarding your order, please reach out to us:

We appreciate your understanding and look forward to serving you with the finest authentic Luwak coffee!

Return and Refund Policy

At KopiLuwak.coffee, we are committed to providing premium-quality coffee products to our customers. Since coffee is a perishable product, we have established the following Return and Refund Policy to ensure fairness while protecting the quality of our offerings.

1. Return Eligibility

We only accept returns under the following circumstances:

  • Wrong Product: The item delivered does not match your order.

  • Shipping Damage: The product was damaged during transit and is unusable.

  • Expired Items: The product has expired upon arrival (for packaged items with an expiration date).

To be eligible for a return, the item must:

  • Be in its original packaging, unopened, and unused.

  • Be accompanied by proof of purchase (invoice/receipt).

  • Be reported within 3 days of receiving the order.

  • Mandatory: Provide a video of the package opening (unboxing) with no cuts or edits.

2. Non-Returnable Items

For health, safety, and quality reasons, we do not accept returns for:

  • Opened or used coffee beans, ground coffee, or any perishable items.

  • Products with minor external packaging damage that does not affect the coffee’s quality.

  • Customized or special-order items.

  • Items purchased during clearance or promotional sales.

3. Refund Policy

We offer refunds exclusively under the following conditions:

  • If we are unable to fulfill your order due to stock unavailability.

  • If the returned item meets our Return Eligibility criteria above.

Refund Details:

  • Refunds will be processed within 7-14 business days after approval via the original payment method.

  • Shipping fees and Down Payments are non-refundable.

  • Refunds will not be granted for customer errors, such as ordering the wrong product or a change of preference after the order has been shipped.

4. Return and Refund Procedure

If you believe you qualify for a return or refund, please follow these steps:

  1. Contact Us: Reach out via email at [email protected] or call +62 811-6171-777 within 3 days of delivery.

  2. Provide Details: Include your order number, a description of the issue, and the required photo & video evidence.

  3. Approval: If approved, we will provide specific instructions for the return.

  4. Inspection: Once we receive and inspect the item, we will process your refund or replacement.

5. Shipping Costs

  • Our Error: If we sent the wrong item or it arrived damaged, KopiLuwak.coffee will cover the return shipping costs.

  • Customer Request: If a return is granted for reasons outside of our error, the customer is responsible for all return shipping costs.

6. Order Cancellation

Once an order has been shipped, cancellations are no longer possible.

7. Contact Information

For any inquiries regarding your order, please reach out to us:

We appreciate your understanding and look forward to serving you with the finest authentic Luwak coffee!

Return and Refund Policy

At KopiLuwak.coffee, we are committed to providing premium-quality coffee products to our customers. Since coffee is a perishable product, we have established the following Return and Refund Policy to ensure fairness while protecting the quality of our offerings.

1. Return Eligibility

We only accept returns under the following circumstances:

  • Wrong Product: The item delivered does not match your order.

  • Shipping Damage: The product was damaged during transit and is unusable.

  • Expired Items: The product has expired upon arrival (for packaged items with an expiration date).

To be eligible for a return, the item must:

  • Be in its original packaging, unopened, and unused.

  • Be accompanied by proof of purchase (invoice/receipt).

  • Be reported within 3 days of receiving the order.

  • Mandatory: Provide a video of the package opening (unboxing) with no cuts or edits.

2. Non-Returnable Items

For health, safety, and quality reasons, we do not accept returns for:

  • Opened or used coffee beans, ground coffee, or any perishable items.

  • Products with minor external packaging damage that does not affect the coffee’s quality.

  • Customized or special-order items.

  • Items purchased during clearance or promotional sales.

3. Refund Policy

We offer refunds exclusively under the following conditions:

  • If we are unable to fulfill your order due to stock unavailability.

  • If the returned item meets our Return Eligibility criteria above.

Refund Details:

  • Refunds will be processed within 7-14 business days after approval via the original payment method.

  • Shipping fees and Down Payments are non-refundable.

  • Refunds will not be granted for customer errors, such as ordering the wrong product or a change of preference after the order has been shipped.

4. Return and Refund Procedure

If you believe you qualify for a return or refund, please follow these steps:

  1. Contact Us: Reach out via email at [email protected] or call +62 811-6171-777 within 3 days of delivery.

  2. Provide Details: Include your order number, a description of the issue, and the required photo & video evidence.

  3. Approval: If approved, we will provide specific instructions for the return.

  4. Inspection: Once we receive and inspect the item, we will process your refund or replacement.

5. Shipping Costs

  • Our Error: If we sent the wrong item or it arrived damaged, KopiLuwak.coffee will cover the return shipping costs.

  • Customer Request: If a return is granted for reasons outside of our error, the customer is responsible for all return shipping costs.

6. Order Cancellation

Once an order has been shipped, cancellations are no longer possible.

7. Contact Information

For any inquiries regarding your order, please reach out to us:

We appreciate your understanding and look forward to serving you with the finest authentic Luwak coffee!

Return and Refund Policy

At KopiLuwak.coffee, we are committed to providing premium-quality coffee products to our customers. Since coffee is a perishable product, we have established the following Return and Refund Policy to ensure fairness while protecting the quality of our offerings.

1. Return Eligibility

We only accept returns under the following circumstances:

  • Wrong Product: The item delivered does not match your order.

  • Shipping Damage: The product was damaged during transit and is unusable.

  • Expired Items: The product has expired upon arrival (for packaged items with an expiration date).

To be eligible for a return, the item must:

  • Be in its original packaging, unopened, and unused.

  • Be accompanied by proof of purchase (invoice/receipt).

  • Be reported within 3 days of receiving the order.

  • Mandatory: Provide a video of the package opening (unboxing) with no cuts or edits.

2. Non-Returnable Items

For health, safety, and quality reasons, we do not accept returns for:

  • Opened or used coffee beans, ground coffee, or any perishable items.

  • Products with minor external packaging damage that does not affect the coffee’s quality.

  • Customized or special-order items.

  • Items purchased during clearance or promotional sales.

3. Refund Policy

We offer refunds exclusively under the following conditions:

  • If we are unable to fulfill your order due to stock unavailability.

  • If the returned item meets our Return Eligibility criteria above.

Refund Details:

  • Refunds will be processed within 7-14 business days after approval via the original payment method.

  • Shipping fees and Down Payments are non-refundable.

  • Refunds will not be granted for customer errors, such as ordering the wrong product or a change of preference after the order has been shipped.

4. Return and Refund Procedure

If you believe you qualify for a return or refund, please follow these steps:

  1. Contact Us: Reach out via email at [email protected] or call +62 811-6171-777 within 3 days of delivery.

  2. Provide Details: Include your order number, a description of the issue, and the required photo & video evidence.

  3. Approval: If approved, we will provide specific instructions for the return.

  4. Inspection: Once we receive and inspect the item, we will process your refund or replacement.

5. Shipping Costs

  • Our Error: If we sent the wrong item or it arrived damaged, KopiLuwak.coffee will cover the return shipping costs.

  • Customer Request: If a return is granted for reasons outside of our error, the customer is responsible for all return shipping costs.

6. Order Cancellation

Once an order has been shipped, cancellations are no longer possible.

7. Contact Information

For any inquiries regarding your order, please reach out to us:

We appreciate your understanding and look forward to serving you with the finest authentic Luwak coffee!